Frequently Asked Questions

Holiday House Distributing (HHD) is a wholesale B2B distributor serving the OCS (office coffee service), vending, and water filtration industries. Founded in 1981, HHD supplies 5,000+ products across water filtration, plumbing fittings, electrical components, replacement parts, cleaners, and commercial coffee service accessories to operators and technicians across the U.S. and internationally.

It means HHD stocks the parts, fittings, filters, equipment, and accessories your company needs from a single distributor, reducing the number of vendors you manage and simplifying procurement for your entire operation.

HHD sells exclusively to trade professionals: OCS operators, vending operators, water service companies, and field technicians. This is a wholesale B2B platform; HHD does not sell direct to consumers.

Holiday House Distributing has been serving the OCS, vending, and water filtration industries since 1981, more than 40 years.

HHD is headquartered in Land O' Lakes, Florida (Tampa metro area). Mailing address: PO Box 1439, Land O Lakes, FL 34639.

New customers must complete a credit application. You can request an application from the New Customers page or by calling 1-800-443-4318.

Yes. HHD ships internationally. Certain restrictions apply to chemicals and hazardous materials, which cannot be shipped by air. Contact customer service for international order inquiries: info@hhdonline.com or 1-800-443-4318.

Existing customers can update contact and billing information using the Update Your Information form.

No. There is no minimum order at HHD.

Orders can be placed online at hhdonline.com (account login required for pricing), by phone at 1-800-443-4318, or by fax at 800-863-7041.

Yes. Once an order has been entered and printed for fulfillment, additions are accepted during normal business hours if the change is requested within 2-3 hours of submission. Requests can be submitted to a member of our customer service team by phone at 1-800-443-4318, or simply reply to the Order Confirmation email that you receive. 

Yes. HHD requires one hour from time of order placement to fulfill pickup orders. Orders are picked and invoiced the same day they are placed, even if not picked up that day.

HHD carries products from 23+ top-name brands including Bunn, Fetco, Everpure, Omnipure, John Guest, Liquifit/Parker, Urnex, Wilbur Curtis, Bloomfield, Zojirushi, Hamilton Beach Commercial, Crathco/Grindmaster, Schaerer, Cafection/Evoca, Follett Ice, Cecilware, Cimbali, Newco, de Jong DUKE, and more.

HHD ships to the continental United States, Hawaii, Alaska, and Puerto Rico. International shipping is also available. Contact customer service for details.

Yes. HHD offers same-day shipping on stocked inventory and maintains a 99%+ order fill rate.

All shipments are FOB (Freight on Board) HHD's facility unless otherwise specified in writing. Title and risk of loss transfer to the buyer upon delivery of goods to the carrier at HHD's facility.

No. Chemicals and hazardous materials cannot be shipped by air. Ground shipping is required for these items.

Most orders ship complete. If an item is out of stock, HHD's customer service team will contact you. Back orders are handled on a case-by-case basis.

Returns require prior authorization from HHD. Do not return product without first contacting customer service at 1-800-443-4318 to obtain a return authorization. Restocking fees may apply depending on the item.

Shortage and damage claims must be reported within 48 hours of delivery. Have your invoice number or sales order number ready. When accepting delivery, count all cartons and note any visible damage on the delivery receipt before signing. Keep original packaging for possible carrier inspection.

Once an order leaves HHD's facility, it is consigned to the carrier. The carrier is responsible for shortages or damage incurred in transit. Carriers typically will not honor a claim if a clear (undamaged) receipt was signed at delivery, so always note damage before signing.

No. Do not deduct from an invoice without first contacting customer service to obtain written authorization. Any payment submitted with deductions must include the authorization paperwork.

Special product orders cannot be canceled without HHD's authorization. Buyers may be liable for restocking fees and/or freight charges incurred.

Prices are subject to change without notice. HHD strives to maintain accurate pricing, and any errors discovered are corrected immediately. Manufacturer replacement part pricing is subject to the manufacturer's own price changes.

Yes. Credit card payments are accepted. The cardholder authorizes HHD to charge the full purchase amount including applicable taxes, shipping, and handling.

Contact HHD customer service directly before initiating a chargeback with your credit card company. Written notice of a disputed charge must be submitted within 30 days of the charge appearing on your statement.

HHD's catalog includes water filtration systems, plumbing fittings and valves, tubing and connection lines, electrical supplies and components, replacement parts for commercial coffee and water equipment, cleaners and sanitizers, filter paper, airpots and thermal dispensers, water coolers, dispensers and racks, tools, and custom printed OCS accessories.

Yes. HHD stocks replacement parts for many major OCS and water equipment brands including Bunn, Fetco, Wilbur Curtis, Bloomfield, Zojirushi, Crathco/Grindmaster, Cafection/Evoca, Cecilware, Cimbali, Newco, Schaerer, de Jong DUKE, Follett Ice, and Alpine. Browse by brand under Replacement Parts or search by part number at hhdonline.com.

Yes. HHD stocks a comprehensive Everpure line including OCS, coffee brewer, espresso, drinking water, ice filtration, reverse osmosis, drop-in filters, and specialty purpose systems.

Yes. HHD stocks John Guest push-fit fittings including acetal, lead-free, quick connect, and polyethylene tubing in multiple sizes and configurations.

Homeland Water Filters is HHD's proprietary filtration line, covering the most in-demand filter configurations for coffee brewing, espresso, ice, foodservice, and high-quality water applications. Available in single, dual, and triple filter kit configurations.

Filter selection depends on your local water quality (hardness, TDS, chlorine levels) and the brewer manufacturer's specifications. HHD stocks inline filters, cartridge kits, and dual/triple filter configurations for coffee brewing. Contact customer service at 1-800-443-4318 for a recommendation, or consult your brewer's installation guide.

The Scale Interceptor is a permanently energized ionic inducer made from rare earth metals. It reduces the adhesive bond between dissolved calcium and magnesium minerals in water as it passes through your equipment, preventing scale buildup without chemicals. It is a one-time installation requiring no ongoing maintenance, and should be used alongside a quality water filter. It does not replace the need for water filtration. Learn more about the Scale Interceptor.

Filter service life varies by product, water quality, and usage volume. Always follow the manufacturer's recommended replacement schedule for your specific cartridge. If you need help determining the replacement schedule for your specific product, please contact our customer service team. 

HHD carries commercial water filtration products from Homeland Water Filters, Everpure, Omnipure, Aqua-Pure/3M, and Vivreau. Available products include complete filtration systems, replacement cartridges, filter heads and housings, installation kits, reverse-osmosis equipment, and related accessories.

HHD carries the full Urnex line for commercial coffee equipment, including brewer cleaning tablets and powders, descalers, grinder cleaning products, espresso cleaning solutions, iced tea equipment cleaners, and beverage equipment sanitizers.

Yes. HHD carries the Vantage Cold Brew Cleaner. A product overview video is available here. 

HHD offers custom logo imprinting on two decanter models: the GDBKC and the GDORC. To get started, review the policy requirements below and contact customer service at info@hhdonline.com.

The minimum order quantity is 360 decanters. This minimum cannot be combined with orders using existing logo setups. Each logo configuration requires its own 360-unit minimum.

Estimated lead time for new logo creation and part number setup is 5–6 weeks. Lead times may change if your logo requires adaptation to meet imprinting requirements.

Logos must be submitted as a vector PDF. Vector format keeps artwork sharp at any scale and ensures the best print quality during production.

Submitted artwork must meet these requirements:

• High contrast, crisp, and black-and-white, with no grays
• Fully print-ready with no need for touchup, color separation, or rearrangement
• Thin lines and reversed elements may not reproduce accurately at small imprint sizes
• A preferred typestyle may be specified; if none is provided, a close match will be used
• Licensed artwork requires a written release before production can begin

Minor adjustments may be made to logos to accommodate the imprinting process. Submitted artwork is assumed to comply with all applicable copyright and trademark laws. HHD is not responsible for typographical errors in submitted artwork.

The process follows these steps:

• A purchase order is required to begin
• Your logo is sent to a lithographer for artwork creation
• Artwork is returned to you for approval
• Upon approval, artwork is sent to the production team and applied to the decanter

Yes. Samples are available upon request for a $25 fee.

Artwork is retained by HHD for 24 months. Orders placed after that period will be treated and charged as first-time orders.

If a purchase order is canceled, a $95 artwork fee will be invoiced. If an order is then placed within 30 days of that cancellation, the $95 fee will be credited toward the first minimum order.

Sign and return the Customized Decanter Policy Agreement to info@hhdonline.com to begin the process. A member of our customer service team will reach out to you as soon as possible.

Yes. Through HHD's partnership with HHD Online Promos, customers can order high-quality, customizable branded merchandise with their company logo, ideal for field teams, client gifting, and trade show presence.

Yes. Wholesale pricing is available to approved account holders. Sign in at hhdonline.com to view your account-specific pricing and place orders. 

Yes. HHD's online portal supports saved Favorite Lists for faster reordering of the items your team needs most.

1. Sign in to your HHD online account.
2. Find an item using the product catalog or search bar.
3. Select Add to Favorites from the search results or product page.
4. Choose the Favorite List where you want to save the item.
5. Repeat these steps for any additional products.
6. To reorder, open Products > Favorites, select your list, enter the quantities needed, and add the products to your cart.

Favorite Lists can be organized by location, department, equipment type, or any other grouping that works for your team. Lists may also be kept private or shared with other users connected to your company account.

Holiday House Distributing does not guarantee that all products meet California environmental laws or Proposition 65 requirements. It is the purchaser's sole responsibility to ensure products ordered for use in California comply with applicable California laws. See HHD's full notice at hhdonline.com/Prop65.

Yes. HHD products are intended for use by qualified, experienced professionals. Selection of the appropriate product for a specific application must be made by persons with knowledge of the relevant field.

No. Holiday House Distributing acts solely as a distributor of the goods sold. HHD does not manufacture, produce, or create the products in its catalog. Liability for any defective part is limited to HHD replacing the item with the same or a similar part.

Yes. HHD participates in major industry events including NAMA, Atlantic Coast Expo, and Coffee, Tea & Water. HHD also hosts its own Technician Training Trade Show. Check hhdonline.com/newsandevents for current dates and locations.

Yes. HHD hosts hands-on technician training events covering equipment service, manufacturer products, and OCS sales training for operators. See hhdonline.com/newsandevents for the current schedule and registration details.