Payment Terms
Payment terms are net 10 days. We also
accept Visa, Mastercharge and American Express. A monthly
service charge of 1.5% will be applied to overdue accounts.
Any account that regularly pays beyond our net terms will be
denied open account status. A fee of $30 will be required
for each returned check.
Minimum Order
There is no minimum order.
Additions to orders
Once an order is entered and printed for
fulfillment, additions to that order are not allowed. We
will make every effort to ship a new purchase order out with
the order already in the fulfillment process. However, we
cannot guarantee that the two orders will be shipped
together if the original order is already packed for
shipping.
Pick up Orders
HHD requires only one hour from time of
order placement to fulfill pick-up orders. Orders are picked
and invoiced the same day the order is placed even if it is
not picked up that day.
Pricing
PRICES ARE SUBJECT TO CHANGE WITHOUT
NOTICE. We strive to provide a completely error free
catalog, but if errors are discovered, they are corrected in
our computer system immediately. The prices for
Manufacturers Replacement Parts are subject to their price
increases or decreases. If they change a selling price we
are required to conform. Please note that current computer
pricing supersedes printed catalog errors
Damage/ Shortage Claims
Please be sure to count the cartons you
sign for and note any damage on the delivery receipt. Open
your order immediately to check for any concealed damage. If
damaged, the original carton should be kept for possible
carrier inspection. Shortage o
r
damage claims need to be reported within 5 days of delivery.
To process a claim, we need your invoice number or sales
order number. Once we ship an order it’s consigned to the
carrier. Please note: THEY are responsible for any shortage
or damage incurred - until you sign a clear bill of receipt.
Usually, carriers will not honor a claim if they have a
signed receipt from you. Please do not deduct from an
invoice without first contacting our customer service
department to obtain authorization, regardless of the
reason. Any payment sent with deductions must have the
authorization paperwork attached.
Shipping
We ship to the continental U.S. as well
as HI, AK, and Puerto Rico.
Back Orders
Most orders are shipped complete because
we stock all items in this catalog. However, if we do not
ship your order complete, we will notify you of this and
ship your back order or let you know of cancellation. All
back orders under $10 wilt be automatically cancelled.
Special Order Items
Orders for special products cannot be
cancelled without our authorization. You may be liable for
any restocking fees and or freight fees that we incur.
Be Smart
These products are intended for use by
qualified, experienced professionals, and the selection of
appropriate products for the intended use must be made by
persons knowledgeable in this field.
California Customers
Holiday House Distributing, Inc. does not
guarantee that all products meet California environmental
laws or Proposition 65. It is the sole responsibility and
liability of the purchaser to order products for use in
California that complies with California laws.
Return Policy
Unused NON-DEFECTIVE items with part
numbers clearly identified and in resalable condition are
subject to a 10% restocking charge and must be returned
within six months from invoice date. Returns of items older
than six months will not be accepted. Special order items
are not returnable. DEFECTIVE ITEMS may be returned at
Holiday House Distributing, Inc.’s discretion for credit or
replacement. No cash refunds will be given. For a Return
Goods Authorization (RGA) number before shipping product,
please call Customer Service at 1-800-443-4318. NO returns
of any type will be accepted without part numbers, invoice
number and an RGA number. Returns must be received within 30
days of the issuance of the RGA number. Please have the
following information on hand when calling for an RGA
number: customer name, account number, original purchase
order number, invoice number, nature of problem. Credit will
be issued within 30 days after returned product is received
and if inspection and traceability requirements are met. The
credit will be applied against the original invoice. Credit
will be null and void after six months from date of issue
and are good towards future purchases only. No cash refunds.
Copyright Protection
No reproduction either in
whole or in part may be made from this catalog without the
written permission from us. Any reproduction of this catalog
constitutes a violation of the copyright laws of the United
States of America. Holiday House Distributing, Inc. ©
January 2008
