Catalog Navigator
Terms & Conditions
| Payment Terms |
|
Payment terms are net 10 days. We also accept Visa,
Mastercard and American Express. A monthly service
charge of 1.5% will be applied to overdue accounts. Any
account that regularly pays beyond our net terms will be
denied open account status. A fee of $30 will be
required for each returned check. |
| Minimum Order |
|
There is no
minimum order.
|
| Additions to orders |
| Once an order is entered and
printed for fulfillment, additions to that order are not
allowed. We will make every effort to ship a new
purchase order out with the order already in the
fulfillment process. However, we cannot guarantee that
the two orders will be shipped together if the original
order is already packed for shipping. |
| Pick up Orders |
| HHD requires only one hour from
time of order placement to fulfill pickup orders. Orders
are picked and invoiced the same day the order is placed
even if it is not picked up that day. |
| Pricing |
|
PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
We strive to provide a completely error free catalog,
but if errors are discovered, they are corrected in our
computer system immediately. The prices for
Manufacturers Replacement Parts are subject to
their
price increases or decreases. If they change a selling
price we are
required to conform. Please note that current
computer pricing supersedes printed catalog. |
| Damage/ Shortage Claims |
|
Please be sure to count the cartons you sign for and
note any damage on the delivery receipt. Open your order
immediately to check for any concealed damage. If
damaged, the original carton should be kept for possible
carrier inspection. Shortage or damage claims need to be
reported within 48 hours of delivery. To process a
claim, we need your invoice number or sales order
number. Once we ship an order it’s consigned to the
carrier. Please note: THEY are responsible for any
shortage or damage incurred - until you sign a clear
bill of receipt. Usually, carriers will not honor a
claim if they have a signed receipt from you. Please do
not deduct from an invoice without first contacting our
customer service department to obtain authorization,
regardless of the reason. Any payment sent with
deductions must have the authorization paperwork
attached. |
| Shipping |
|
We ship to the continental U.S. as well as HI, AK, and
Puerto Rico. We also ship internationally. Chemicals and
hazardous materials cannot be shipped by air. |
| Back Orders |
|
Most orders are shipped complete. In the event we are
out of stock on any item, you will be contacted by our
customer service department. |
| Special Order Items |
|
Orders for special products cannot
be cancelled without our authorization. You may be
liable for any restocking fees and or freight fees that
we incur.
|
| Be Smart |
|
These products are intended for use by qualified,
experienced professionals, and the selection of
appropriate products for the intended use must be made
by persons knowledgeable in this field. |
| California Customers |
|
Holiday House Distributing, Inc. does not guarantee that
all products meet California environmental laws or
Proposition 65. It is the sole responsibility and
liability of the purchaser to order products for use in
California that complies with California laws. |
| Return Policy |
|
Unused NON-DEFECTIVE
items with part numbers clearly identified and in
resalable condition are subject to a 10% restocking
charge and must be returned within 60 days from invoice
date. Returns of items older than six months will not be
accepted. Special order items are not returnable.
DEFECTIVE ITEMS may
be returned at Holiday House Distributing, Inc.’s
discretion for credit or replacement. No cash refunds
will be given. For a Return Authorization (RA) number
before shipping product, please call Customer Service at
1-800-443-4318. NO
returns of any type will be accepted without part
numbers, invoice number and an RA number. Returns must
be received within 30 days of the issuance of the RA
number. Please have the following information on hand
when calling for an RA number: customer name, account
number, original purchase order number, invoice number,
nature of problem. Credit will be issued within 30 days
after returned product is received and if inspection and
traceability requirements are met. Credit will be null
and void after six months from date of issue and are
good towards future purchases only. No cash refunds. |
| Sales Tax Disclaimer |
|
Other than for sales to locations in Florida, Holiday
House Distributing is not
responsible for and does not collect any sales or
use tax, therefore, you must remit any sales or use tax
due on any transaction to the appropriate state. HHD
requires all customers to have a current resale
certificate on file. See catalog page
177 for the form. If Holiday House Distributing is
later assessed tax by a state other than Florida as a
result of your failure to remit the entire tax due, you
agree to reimburse Holiday House Distributing for all
tax, interest and penalties assessed along with any
attorney fees with respect to all transactions. |
| Copyright Protection |
| No reproduction either in whole or in part may be made from this catalog without the written permission from us. Any reproduction of this catalog constitutes a violation of the copyright laws of the United States of America. Holiday House Distributing, Inc. © January 2011 |
| WARRANTY OF PARTS |
| Please be advised that Holiday House Distributing is the DISTRIBUTOR of wholesale parts/supplies and not the manufacturer. Liability for any defective part and / or supply shall be limited to Holiday House Distributing replacing the item with the same, or similar, part and/or supply. Holiday House Distributing shall not be liable for any injury, loss or damage, whether direct, incidental or consequential arising out of the purchase, use or the inability to use any part, parts or products sold by Holiday House Distributing. There are no warranties which extend beyond the description of the goods nor does Holiday House imply any warranty. Buyer shall void any manufacturer’s warranty if the defective part and/or supply is subjected to abuse, improper use, or improper installation. |
