| Payment Terms |
| Payment terms are net 10 days. We also accept Visa, Mastercharge and American Express. A monthly service charge of 1.5% will be applied to overdue accounts. Any account that regularly pays beyond our net terms will be denied open account status. A fee of $30 will be required for each returned check. |
| Minimum Order |
| There is no minimum order. |
| Additions to orders |
| Once an order is entered and printed for fulfillment, additions to that order are not allowed. We will make every effort to ship a new purchase order out with the order already in the fulfillment process. However, we cannot guarantee that the two orders will be shipped together if the original order is already packed for shipping. |
| Pick up Orders |
| HHD requires only one hour from time of order placement to fulfill pick-up orders. Orders are picked and invoiced the same day the order is placed even if it is not picked up that day. |
| Pricing |
| PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE. We strive to provide a completely error free catalog, but if errors are discovered, they are corrected in our computer system immediately. The prices for Manufacturers Replacement Parts are subject to their price increases or decreases. If they change a selling price we are required to conform. Please note that current computer pricing supersedes printed catalog errors |
| Damage/ Shortage Claims |
| Please be sure to count the cartons you sign for and note any damage on the delivery receipt. Open your order immediately to check for any concealed damage. If damaged, the original carton should be kept for possible carrier inspection. Shortage or damage claims need to be reported within 5 days of delivery. To process a claim, we need your invoice number or sales order number. Once we ship an order it’s consigned to the carrier. Please note: THEY are responsible for any shortage or damage incurred - until you sign a clear bill of receipt. Usually, carriers will not honor a claim if they have a signed receipt from you. Please do not deduct from an invoice without first contacting our customer service department to obtain authorization, regardless of the reason. Any payment sent with deductions must have the authorization paperwork attached. |
| Shipping |
| We ship to the continental U.S. as well as HI, AK, and Puerto Rico. |
| Back Orders |
| Most orders are shipped complete because we stock all items in this catalog. However, if we do not ship your order complete, we will notify you of this and ship your back order or let you know of cancellation. All back orders under $10 will be automatically cancelled. |
| Special Order Items |
| Orders for special products cannot be cancelled without our authorization. You may be liable for any restocking fees and or freight fees that we incur. |
| Be Smart |
| These products are intended for use by qualified, experienced professionals, and the selection of appropriate products for the intended use must be made by persons knowledgeable in this field. |
| California Customers |
| Holiday House Distributing, Inc. does not guarantee that all products meet California environmental laws or Proposition 65. It is the sole responsibility and liability of the purchaser to order products for use in California that complies with California laws. |
| Return Policy |
|
Unused
NON-DEFECTIVE items with part numbers clearly
identified and in resalable condition are subject to a
10% restocking charge and must be returned within six
months from invoice date. Returns of items older than
six months will not be accepted. Special order items are
not returnable. DEFECTIVE ITEMS
may be returned at Holiday House Distributing, Inc.’s
discretion for credit or replacement. No cash refunds
will be given. For a Return Goods Authorization (RA)
number before shipping product, please call Customer
Service at 1-800-443-4318. NO
returns of any type will be accepted without part
numbers, invoice number and an RGA number. Returns must
be received within 30 days of the issuance of the RA
number. Please have the following information on hand
when calling for an RGA number: customer name, account
number, original purchase order number, invoice number,
nature of problem. Credit will be issued within 30 days
after returned product is received and if inspection and
traceability requirements are met. The credit will be
applied against the original invoice. Credit will be
null and void after six months from date of issue and
are good towards future purchases only. No cash refunds. |
| Copyright Protection |
| No reproduction either in whole or in part may be made from this catalog without the written permission from us. Any reproduction of this catalog constitutes a violation of the copyright laws of the united states of America. Holiday House Distributing, Inc © January 2008 |
| WARRANTY OF PARTS |
| Please be advised that Holiday House Distributing is the DISTRIBUTOR of wholesale parts/supplies and not the manufacturer. Liability for any defective part and / or supply shall be limited to Holiday House Distributing replacing the item with the same, or similar, part and/or supply. Holiday House Distributing shall not be liable for any injury, loss or damage, whether direct, incidental or consequential arising out of the purchase, use or the inability to use any part, parts or products sold by Holiday House Distributing. There are no warranties which extend beyond the description of the goods nor does Holiday House imply any warranty. Buyer shall void any manufacturer’s warranty if the defective part and/or supply is subjected to abuse, improper use, or improper installation. |
